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Status : OnlineThis site has been renewed. Please access our new site GAIDAI-Link.
Status : OnlineGenesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10,000+ companies in over 100 countries.
Status : OnlineGenesys, or Genesys Telecommunications Laboratories, Inc., is a company that sells customer experience and call center technology to mid-sized and large businesses. It sells both cloud-based and on-premises software. Genesys is headquartered in Daly City, California, and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia.
Status : OnlineK-Electric chose interconnected Genesys solutions to grow digital channels and improve insight with real-time reporting
Status : OnlineGenesys Callback provides a single platform across the IVR, Web and Mobile touchpoints, offering a seamless integration with the contact center without needing to replace the telephony infrastructure. The goal is to offer a consolidated approach to callback, replacing callback functionality from other Genesys products: Web Callback, Genesys ...
Status : OnlineGenesys Mobile Services (GMS) – This component controls and exposes the Genesys API functionality to external applications by REST APIs, and provides critical callback services (for example, callback management). GMS provides a user interface to manage the provisioning and deployment of callback services. This same user interface also ...
Status : OnlineGenesys Callback. Callback Solution Guide Solution Overview Architecture Prerequisites Configure Callback Set up URS Strategy for Queuing Accept Inbound Calls Enable Outbound Calls Call Progress Detection (CPD) Enable Callback UI for Administrators Set up Historical Reporting
Status : OnlineIn Genesys Administrator Extension, edit your URS application. Add an HTTP port with a port ID web in the Ports tab. You can also do this by creating the http_port option in the web section of your Application Options tab. http_port = 5580 (or some other port, used internally) Warning.
Status : OnlineChatbots provide faster contact center support. Customers use self-service for simple issues and agents are freed up to handle more complex interactions.
Status : OnlineTroubleshoot
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