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Status : OnlineThe Penn State Help Request Portal is the self-service interface for users of Penn State IT services. At the portal, users can look for ways to solve problems themselves, request assistance through a tool that interacts with the ServiceNow platform, and view any open requests or records.
Status : OnlineThe Service Management Office (SMO) will deploy updates to ServiceNow on May 11, 2016, during the standard maintenance window. Patch notes are available on the Service Management Office (SMO) website (smo.psu.edu) under the patch notes documentation section.
Status : OnlineServiceNow: Getting Started with Navigating the ServiceNow Interface This video course introduces you to key features and functions of ServiceNow. This series of interactive videos, designed for new users, teaches you to navigate the interface, quickly locate relevant information, and maximize productivity by customizing your workspace.
Status : OnlineServiceNow® Fundamentals is designed for users with various organizational roles who are expected to work within the NOW Platform®. During this three day interactive training course, attendees will learn about the NOW Platform® User Interface, gain a basic knowledge of the database schema, understand uses for commonly accessed applications, and be introduced to advanced features and ...
Status : OnlineGo to office.psu.edu and log in to your Penn State Office 365 account. If these steps do not correct the problem, use any of the following methods to contact the IT Service Desk: Visit the IT Help Portal; Call us at 814-865-HELP (4357) Email us at ITservicedesk@psu.edu
Status : OnlineTroubleshoot
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